Using the website
By using the Website, you signify your agreement to be bound by these conditions.
Custom Surfboard Orders
Deposits taken are a part of the final amount of the full product that you will pay when the product is completed. The Deposit is a non-refundable amount confirming your order and confirming you accept the full price of the product to be paid in full when the product construction is completed and ready to be collected or shipped.
Custom Surfboard Orders are non-refundable immediately upon commencing production of your custom order whether paid for pro forma or upon receipt of goods. Any refunds we issue will be at the discretion of Howzi surfboards subject to our terms of service, refund policy and quality guarantees.
Stock Surfboard orders/ refund policy
Refunds for any stock surfboard purchases are accepted within 14 days if unused and unopened, any product used or signs of use will not be refunded if returned,
Unused & Unopened – return postage will be at the customer’s cost, refunds will be to the value of the product purchased. Postage is not refundable.
Please note factory seconds, ex demo or ex team second hand board are sold as seen and not eligible for return unless damaged in transit. Please ensure you understand exactly what you are purchasing
Paypal refunds will be in full minus the Paypal fees that are non-refundable, see Paypal terms and conditions for more information
We can offer shipping on any of the board purchases. This is subject to the restrictions and terms of service of both Howzi Surfboards as well as that of the courier service used for you surfboard delivery.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible or held accountable for.
All surfboards must be unwrapped and checked for any damage before you sign and any signs of damage in transit must be notified to the driver.
Surfboard Warranty information
Summary of Surfboard Warranty: Our surfboards are warranted to made from the best materials to the highest known standards. Because of the nature of the sport of surfing, no guarantees against damage or breakage of surfboards are offered or implied.
In the rare event of any structural defects to be found upon receipt of your surfboards (other than that deemed to be caused in transit if shipped to you) we would offer either a replacement or refund subject to the terms & conditions of our stock refund policy.
We may collect personal identification information from Users in a variety of ways including, but not limited to, when Users visit our site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information,
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users may refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.
How we collect information
• To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
• To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
‘Stock Surfboard’ – Any surfboard that is purchased ‘off the shelf’ or already manufactured before order is received/ paid for in full.
‘Custom Surfboard’ – Any surfboard that is ordered with your own personal specifications whether they be the same or different to standard or stock specifications and work has not commenced on production of this surfboard prior to your order being received.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.